New Road Media is a business development consultancy for media, commerce and technology companies.
NRF 2016 fact:
It’s 5X cheaper KEEPING CUSTOMERS vs. acquiring new ones.
We build Digital Service Workflows for retailers to keep customers.
How we do it
Purposefully FUSE Employees, Vendors, Partners data and organize it.
We then transform that holistic knowledge into modern digital workflows for delivering improved customer service, efficiently.
Our Goal is increasing sales & efficiencies for our clients
We get stakeholders on the same page for holistic integrations of workflows.
Whether a legacy system or Alibaba Cloud, AWS, Shopify +more- we integrate client service workflows everywhere.
Adding checkout-free, magic mirrors, service chatbot, +more? Our NEW RETAIL Logic Services will outline the “consequential logic" before you implement to ensure efficiencies.
Our Consulting approach
Our Retail SME Network has a depth of experience in traditional brick and mortar, digital as well as wholesale retailing expertise. They work “hand in glove” with the Domain7 Service design specialists.
Experienced retail leaders who are looking for their next career wave may benefit from speaking with us about becoming certified.
We improve Accuracy, Relevance, Clarity of customer experiences
We work with omnichannel retailers, wholesale brands and digitally native retailers. Our services start with an affordable 1-day intensive Service design Workshop.
Customer Service Excellence lives here