Domain7 and New Road Media are collaborators on marketing a Service Design offering to North American merchants. 

Called "Retail Service design", it is the art of blueprinting service workflows for retailers. New Road Media developed the idea and approached Domain7 to become its co-founding, managing partner. 

Domain7 has over 10 years of delivering service design sprints for clients like SAP, Pacific Blue Cross, Earl's (65-location casual dining) Restaurants, The Seattle Public Library +more.

In April, 2019 Domain7 and New Road Media began marketing Service Design consulting services to traditional and non-traditional North American retailers.

Their future vision is scaling their method into a low-cost Service Design platform that merchants of all sizes can easily plug into, one that delivers their customers servicing via machine learning and adaptive technologies.