New Road Media is a business development consultancy for media, commerce and technology companies.
Case Study: Casual Dining retail
INDUSTRY: Casual Dining Retailer with 65 (int’l) locations
BACKGROUND: Earls requested a build of “digital workflows” to better serve (faster, easier, on-demand) its customers.
PROBLEM IDENTIFIED: Earls employees were servicing its customers inefficiently through various disconnected systems.
SOLUTION CREATED: A holistic Service platform, hosted in the cloud and featuring a back-end centralized data hub for employees to input data (prices, descriptions, names, nutritional information, photography, +more) and a front-end mobile-first website where customers can find their answers, on demand.
Domain7 METHOD USED: Flowing from research to big idea to design to technology stacking to development,Domain7 collaboratively staged a design-build of Earl’s Service platform.